Frequently asked questions

Find below the most important questions and answers concerning your order, delivery and return. Should you have any other concern, please to not hesitate to contact us.


How much are the shipping costs?

The shipping costs depend on the chosen country of destination. You can find an overview on the costs per country here. V

How long does the delivery take?

We will ship your order as soon as possible after receiving the payment. The delivery time depend on the purchase goods as well as the destination country. Shipment with a forwarding company can ake more time as a parcel shipment. However, you will receive your order within 7 working days after receipt of payment.

Can I return my order?

You can return your ordered products without having to provide a reason, within a cooling-off period of 7 working days from the day following the delivery of your order. You can find our standard withdrawal form here.

When will I receive my money back?

You will receive your refund within 14 working days after receiving your returns.